Hypoallergenic Cushions

We want you to be happy with your purchase of our cushions. However, we understand that sometimes you may need to return or exchange an item. That's why we offer a 10 days return and refund policy for our cushions.

If you are not satisfied with your cushions, you can return it to us within 10 days of receiving it, as long as it is in its original condition and packaging. To initiate a return, please contact our customer service team at info@pompuff.com and provide your order number and reason for return. We will send you a prepaid return label and instructions on how to pack and ship your item.

Once we receive your returned item, we will inspect it and process your refund within 5 business days. We will refund the full amount of your purchase, excluding the original shipping cost, to the same payment method you used to place your order. Please note that we do not accept returns or refunds for cushions that have been used, washed, damaged, stained, or altered in any way.

If you received a defective or incorrect item, please contact us within 10 days of receiving it and we will replace it or refund you at no extra cost. You will need to provide proof of purchase and photos of the issue.

We appreciate your business and hope you enjoy our cushions. If you have any questions or concerns, please feel free to contact us at any time

Thank you for choosing Pompuff Cushions, the best place to buy quality pillows in India. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Shipping Options and Costs
We offer the following shipping options for orders within India:

- Standard Shipping: Free for orders over ₹2000, ₹50 for orders below ₹2000. Delivery time is 5-10 business days.

Please note that these are estimated delivery times and do not include weekends, holidays, or processing time. We are not responsible for any delays or damages caused by the carrier or other factors beyond our control.

Order Processing Time
We process orders within 1-2 business days after receiving your payment confirmation. You will receive an email with your tracking number once your order is shipped. You can track your order status on our website or by contacting our customer service team at info@pompuff.com.

International Shipping
We do not offer international shipping at this time. We apologize for any inconvenience this may cause.

We appreciate your business and hope you enjoy our pillows. If you have any questions or concerns, please feel free to contact us at any time.

To keep your cushions fresh and clean, follow these simple steps:
Every three months, take off any covers or protectors and let the pillow breathe in the sun and air for an hour on each side. You can also gently vacuum the pillow to remove any dust or dirt.
If you need to fluff up the cushion you can put it in the dryer on a no-heat or air-only setting. However, the best way to refresh the cushion is to use the natural power of the sun and air.
If your cushion gets stained or smelly, you can use a mixture of one part distilled white vinegar and three parts water to spray on the affected area. Then, place the cushion in direct sunlight and let it dry completely. You may need to repeat this process a few times until the stain or odor is gone. Alternatively, you can use a non-toxic spot cleaner or odor remover as instructed on the label. Make sure the cushion is fully dry before using it again.
Do not dry clean your cushion, as this may damage the natural fibers.