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PRIVACY POLICY

Last updated: 18 Jan 2024

Pompuff Cushions (“we”, “us”, “our”) is a specialist in making cushions and pillows for people with sensitive skin. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share your personal information when you visit our website, purchase our products, or contact us. Please read this privacy policy carefully and contact us if you have any questions or concerns.

What information we collect

We collect the following types of personal information from you:

  • Contact information: such as your name, email address, phone number, and postal address, when you create an account, place an order, subscribe to our newsletter, or contact us.

  • Payment information: such as your credit card number, expiration date, and security code, when you make a purchase. We do not store this information on our servers, but use a third-party payment processor to process your transactions.

  • Order information: such as the products you purchase, the quantity, the price, the shipping method, and the delivery address, when you place an order.

  • Feedback information: such as your ratings, reviews, comments, suggestions, or complaints, when you provide feedback on our products or services.

  • Usage information: such as your IP address, browser type, device type, operating system, language preference, pages viewed, time spent, links clicked, and other information about how you interact with our website or app. We collect this information through cookies, web beacons, and other similar technologies. You can manage your cookie preferences by changing your browser settings or using our cookie consent tool.

How we use the information

We use the personal information we collect for the following purposes:

  • To provide our products and services: We use your contact information, payment information, and order information to process your orders, deliver your products, communicate with you, and provide customer support.

  • To improve our products and services: We use your feedback information and usage information to analyze, evaluate, and improve our products, services, website, and app, and to develop new features, functions, or offerings.

  • To market our products and services: We use your contact information and usage information to send you promotional messages, newsletters, offers, or advertisements about our products, services, or events, based on your preferences and interests. You can opt out of receiving these communications at any time by following the unsubscribe link in the email or contacting us.

  • To comply with our legal obligations: We use your personal information to comply with our legal obligations, such as tax, accounting, or reporting requirements, or to respond to lawful requests from authorities.

 

How we share the information

We share the personal information we collect with the following categories of recipients:

  • Our employees, contractors, and service providers: We share your personal information with our employees, contractors, and service providers who perform functions on our behalf, such as hosting, storage, payment processing, analytics, marketing, or customer service. We require them to protect your personal information in accordance with this privacy policy and applicable laws.

  • Our business partners and affiliates: We share your personal information with our business partners and affiliates who offer products or services that may be of interest to you, or who help us market our products or services. We will obtain your consent before sharing your personal information with them for their own marketing purposes.

  • Authorities and others: We share your personal information with authorities and others when we believe it is necessary or appropriate to comply with our legal obligations, to protect our rights, property, or safety, or to prevent fraud, abuse, or illegal activity.

How we protect the information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, access controls, and other security technologies and practices to safeguard your personal information. We also limit access to your personal information to only those who need it to perform their duties. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required by law. When we no longer need your personal information, we dispose of it securely and in accordance with our data retention policies.

How we respect your rights and choices

You have the following rights and choices regarding your personal information:

  • Access: You can request access to your personal information and obtain a copy of it.

  • Correction: You can request correction of any inaccurate or incomplete personal information.

  • Deletion: You can request deletion of your personal information, unless we have a legal obligation or a legitimate interest to keep it.

  • Restriction: You can request restriction of the processing of your personal information, if you have a valid reason to do so, such as disputing its accuracy or lawfulness.

  • Objection: You can object to the processing of your personal information, if we are relying on our legitimate interest or the public interest as the legal basis for the processing, and you have a valid reason to do so, such as protecting your privacy rights.

  • Withdrawal of consent: You can withdraw your consent to the processing of your personal information, if you have given us your consent for a specific purpose, such as sending you marketing communications. This will not affect the lawfulness of the processing before the withdrawal.

  • Complaint: You can lodge a complaint with a supervisory authority, if you are not satisfied with how we handle your personal information or respond to your requests.

 

To exercise your rights and choices, you can contact us using the contact details provided below. We will respond to your requests within a reasonable time and in accordance with applicable laws. We may ask you to verify your identity before fulfilling your requests, to protect your privacy and security.

 

How we update our privacy policy

We may update our privacy policy from time to time to reflect changes in our data practices, products, services, or laws. We will notify you of any material changes by posting a notice on our website, app, or email, or by obtaining your consent if required by law. We encourage you to review our privacy policy periodically to stay informed about how we collect, use, and share your personal information.

 

How to contact us

If you have any questions or concerns about our privacy policy or our data practices, you can contact us by:

  • Email: info@pompuff.com

  • Phone: 9373776833

  • Mail: Pl. No. 7, Gauri Shankar Nagar, Pawangaon Road, Nagpur Maharashtra, India - 440026

 

Thank you for choosing Pompuff Cushions: Where Care Meets Comfort.

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